Rexel Contact Center – Everyday help for our customers

Rexel Contact Center is a national customer service, which is open on weekdays between 8:00 AM and 4:00 PM (starting 4th of June 2018) to answer a variety of enquiries from our customers. Our Contact Center staff will help you with any enquiries regarding products, order placement, deliveries and services. Their iron-clad professionalism stems from a high level of technical expertise, extensive experience and comprehensive knowledge of our product range. Our Contact Center staff’s skills are kept up-to-date, for example, by organising regular product info events.

Our Contact Center’s most important task is to swiftly and surely deal with any problems our customers may have. Our services are just one phone call or email away, and the Contact Center staff will confidently take care of your issue. The aim is to answer calls as quickly as possible, and you will receive an answer to your email on the same day. Quick responses ensure that there are no unnecessary interruptions to your work.

Our Contact Center serves customers anywhere in Finland. We have a separate telephone number for Finnish- and Swedish-speaking customers. In addition to direct calls, our Contact Center also accepts calls transferred from Rexel sellers, and our customers can request a callback, which is forwarded to the correct person.

 

Contact Center’s duties:

  • orders by telephone, email and fax
  • enquiries related to eShop and EDI orders
  • availability enquiries
  • delivery time enquiries
  • telephone advice: insurance, warranties etc.
  • product info
  • changes to customer information
  • delivery claims
  • Transport insurances

 

Reachability

Contact Center opening hours are weekdays 8:00 AM – 4:00 PM.

Contact Center

Tel. +358 (0)40 9224 880
Fax: +358 (0)10 5093 879
contact.center(at)rexel.fi

 

Contact Center in Swedish/svensk kundtjänst

Tel. +358 (0)40 9224 888
Fax: +358 (0)10 5093 879
contact.center(at)rexel.fi

 

Contact Center/Industry customers

Tel. +358 (0)40 9224 883
Fax: +358 (0)10 5093 879
teollisuus(at)rexel.fi

 

Contact Center/Electricity and tele network customers

Tel. +358 (0)40 9224 884
Fax: +358 (0)10 5093 879
stvp(at)rexel.fi